Gaming Brand Recoups $6,000+ from Amazon in Just Weeks with Helium 10

Lenny Gotter, CEO of 1985 Games, oversees a boutique brand specializing in handcrafted accessories for tabletop gamers. With a deep passion for the gaming community and an eye for creative and technical product design, Lenny had his hands full growing the business. Though he was vaguely aware Amazon might owe him reimbursements, he had neither the time nor bandwidth to chase them—until Helium 10 stepped in.

Challenges 
Like many small Amazon sellers, Lenny had attempted to use a 3^rd party service provider to shoulder some of the load of running his Amazon business and had been led to believe they were already handling reimbursements on his behalf. In reality, they weren’t. And with no manual process in place to check for missing funds, it was simply out of sight, out of mind. 

“I knew there was probably a few thousand dollars sitting out there,” Lenny admitted, “but I didn’t realize just how much until I started using Helium 10’s Managed Refund Service.”

Solution 
After enabling Managed Refund Service in May 2025, Lenny was surprised to see thousands of dollars in recoverable funds start to surface. Helium 10’s proactive approach automatically audited his account and submitted claims on his behalf, identifying both overlooked and high-value opportunities that would have otherwise gone unclaimed.

Results 
In less than two months, the service recovered $6,000 for 1985 Games, with another $4,000 currently being processed as of this writing. 

For a small, creative brand like 1985 Games, those recovered funds made a tangible difference. Rather than just padding the bottom line, Lenny immediately reinvested the reimbursements into advertising spend to improve his products’ visibility. 

By freeing up both time and capital, Managed Refund Service became more than a financial tool—it became a strategic asset in the company’s growth.

Ready to See What Managed Refund Service Can Do for You?

If you’re still manually handling reimbursements—or worse, not submitting claims at all—it might be time to let Helium 10 take the wheel!