Meta Data Deletion Instructions

Last updated: August 31, 2026

Pixel Labs, LLC d/b/a Helium10 (“Helium 10”) provides the following instructions for users who want to request deletion of Meta platform data associated with a Meta account connected to a Helium 10 service.

How to Request Deletion

You may use either of the following methods.

Option 1: Submit a Request Through Meta

1. Log in to Facebook.
2. Go to Settings & privacy > Settings > Apps and websites.
3. Find the Helium 10 or Pixel Labs application you connected.
4. Remove the application.
5. Open View removed apps and websites.
6. Select the application and click Send Request, if that option is displayed.

Open Facebook Apps and Websites settings

You must be signed in to the Facebook account that authorized the connection.

Option 2: Contact Helium 10

Send an email to [email protected] with the following subject:

Meta Data Deletion Request

Include:

• the email address associated with your Helium 10 account;
• the name of the connected Meta business or advertising account, if known; and
• a statement asking Helium 10 to delete data associated with your Meta connection.

Do not send passwords, access tokens, payment information, or government-issued identification.

What Happens After a Request

After receiving a valid request, Helium 10 will:

• locate the relevant Helium 10 and Meta connection;
• verify the requester’s identity or authority when necessary;
• disconnect the applicable Meta integration;
• begin deleting or de-identifying Meta platform data associated with the connection from systems under Helium 10’s control; and
• acknowledge the request and provide status information through the available request channel.

Valid requests will be processed promptly and within any timeframe required by applicable law.

Data Covered by the Request

Depending on the Meta permissions and Helium 10 features used, the request may cover:

• Meta account identifiers and connection metadata;
• stored credentials or access tokens associated with the integration;
• campaign, delivery, spend, and advertising performance data retrieved from connected Meta assets;
• reports, cached records, or recommendations that remain identifiable with the Meta connection; and
• limited support or audit records associated with processing the request.

Limited Retention

Helium 10 may retain limited records when required by law, necessary for security or fraud prevention, or needed to document compliance. Retained information will no longer be used to provide the disconnected Meta integration.

Aggregated or de-identified information that can no longer reasonably identify the user or the Meta connection may also be retained.

Helium 10 Account Deletion

Removing the Meta application or requesting deletion of Meta platform data does not automatically delete the user’s Helium 10 account.

To request deletion of the entire Helium 10 account or other personal information, clearly state that request in the email to Helium 10 Support.

Contact Information

For more information, review the Helium 10 Privacy Policy.